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by Orient-Express
Hotel das Cataratas, Iguazu Falls, Brazil

Cataratas Spa Etiquette

Cataratas Spa is pleased that you will be joining us. Our beautiful rainforest spa is an oasis of quiet and calm. Please respect the privacy and solitude of other guests by speaking in a soft voice and turning off cell phones and pagers. For your convenience, we are including some helpful suggestions on how to make your visit more enjoyable.

  • Appointments and Reservations: We strongly recommend scheduling spa appointments prior to your arrival. Reservations are subject to availability and a credit card number will kindly be requested to reserve your treatment.

  • Cancellation: Treatment times are reserved especially for you. We kindly request that cancellations or changes be made at least 4 hours prior to appointments to avoid being charged in full for the scheduled treatment. No shows will be charged in full.

  • Arrival: We invite you to arrive at least 30 minutes prior to your scheduled appointment to enjoy a Steam Bath and refreshing tea before your treatments.

  • Late Show: As a courtesy to following clients, late arrivals will only receive the remaining available appointment time and will be charged the full service fee.

  • Dress: You may wear your robe and slippers to the spa or a robe and slippers will be provided for you upon arrival to the spa. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape a sheet or towel over your body in a discrete manner, assuring your privacy at all times.

  • Medical: Please inform us of any medical or special needs that require our attention. If you have high blood pressure or are pregnant, please avoid our body wrap treatments.

  • Shaving: Shaving on the day of receiving a body exfoliating treatment may cause a stinging sensation. However, if you inadvertently shave, we have alternative exfoliating treatments.

  • Gratuities: Gratuities are not included in your services. For the comfort of our guests, gratuities may be added to your overall bill and placed on any major credit card.

  • Gift Certificates: We will be more than happy to assemble a group of services that fit any preference. Gift Certificates may no be redeemed for cash; only for products and services.

  • Valuables: Cataratas SPA is not responsible for damage or loss of your personal belongings. Our recommendation is not to bring valuables to the spa.

  • Cell Phones: In consideration of other guests, we kindly ask that you turn off your cell phone and/or pager before entering the spa.

  • Children under 16 years are not allowed to use the Spa.

We look forward to having you with us!

 

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